Refund policy

We want you and your pet to love what you order. Because our products ship directly from our supply partners, we handle returns a little differently than a big-box store, so please read this before you buy.

Damaged or defective items

If your item arrives damaged, defective or not as described, we'll make it right with a replacement or a full refund, your choice. To start a claim, email us at tpnoles1@gmail.com within 14 days of delivery with your order number and a photo or short video showing the problem. In most cases you won't need to send the item back. If we do need it returned, we'll tell you how and cover the return shipping.

Wrong item received

If we sent the wrong item, contact us within 14 days of delivery and we'll ship the correct one at no cost to you.

What we can't refund

We don't accept returns for change of mind, wrong size or color chosen at checkout, or items that were used, washed or damaged after delivery.

Order cancellations

You can cancel for a full refund any time before your order ships. Email us as soon as possible. Once an order has shipped, it can't be canceled.

Lost or missing packages

If tracking shows your order as delivered but you can't find it, please check with neighbors and your local post office first, then contact us within 7 days of the delivery date and we'll help you sort it out. If a package is lost in transit before delivery, we'll send a replacement or issue a full refund.

Refund timing

Approved refunds go back to your original payment method within 5 business days. Your bank or card issuer may take a few extra days to show it.

Questions?

Email tpnoles1@gmail.com and we'll get back to you within 1 to 2 business days.