Refund Policy

We want you and your pet to be happy with every order. Because our products ship directly from our suppliers, we issue refunds or replacements only for items that arrive damaged or defective.

Damaged or defective items

If your order arrives damaged, broken, or not working as described, contact us through our Contact page as soon as possible after delivery. Include your order number and clear photos or a short video of the problem. Once we review it, we'll send a free replacement or issue a full refund to your original payment method.

Wrong item received

If you received an item that doesn't match what you ordered, send us your order number and a photo and we'll make it right.

What we can't accept

We're unable to offer refunds for change of mind, items ordered in the wrong size or color, or items used or damaged after delivery.

Refund timing

Approved refunds go back to your original payment method. Depending on your bank, it can take several business days to appear.

Questions

Reach out anytime through our Contact page.